AFTER-SALES SERVICE
Feiyuan Storage is committed to providing customers with excellent products and caring service experience.We believe best after-sales service is an extension of product quality and the key to customer satisfaction!So we have developed a comprehensive and efficient after-sales service system to ensure that customers have no worries in the process of using Feiyuan storage products
Product Warranty
Feiyuan storage products have free warranty service,during the warranty period, we will provide free repair or replacement service for product quality problems.
Technical Support
Provide 24-hour online technical support, answer customer questions in the process of use, to help solve technical problems.
Regular release of product user guides, FAQs, etc., to help customers better use and maintain products.
Fast Response
Setting up a dedicated customer service hotline and service mailbox to ensure timely response to customer inquiries and complaints.
We promise to give preliminary feedback within 24 hours after receiving customer repair request,and arrange follow-up treatment as soon as possible
Spare Part Replacement
committed to using original spare parts in cases where replacement parts are required to ensure the quality of repairs.
Provide emergency spare parts service to save customers' waiting time.
Customer Training
According to customer demand, we can provide product training lessons to help customers more efficient use of Feiyuan storage equipment.
Contact us
Service requests are submitted by customers through the service hotline, service mailbox or official website.
Problem diagnosis
The Customer Service Agent communicates with the customer to understand the details of the problem and performs an initial diagnosis.
Customized service
According to the nature problem, develop a specific service plan for repair, replacement or technical support.
Service execution
Implement service plan to ensure timely resolution of problems.
Customer feedback
Collection of customer feedback after service completion and continuous optimization of service quality.We are serious focus on every customer’s feedback in order to continuously update and optimize our products and services,Build the reputation and influence of Feiyuan brand.